MotionSense features two unique sensors that intuitively understand what you're trying to do and act like another set of invisible hands – turning water on and off just when you need it. I did everything and then finally switched back to a regular faucet. Moen always keeps its faucet design simple and sleek. I had all the same symptoms, no water either manually or electronically controlled. If you would rather go with the sensor, I would recommend either Moen's Motion Sense if you want a hands-free or Delta's Touch20. MotionSense provides the convenience of a kitchen faucet that can sense and respond to what you need, the moment you need it, by activing water flow with just a … Product. The Moen Arbor Motionsense makes life easier for you in the kitchen – in the truest sense of the word. Sad they will not stand by their flawed product. Curiously, one of the questions she asked was the colour of the control box: mine is black, will be interested to see if there's a new one in a different colour. I'm on my second one since the first one stopped working and the second one is not working! #MoenFails. Moen’s sensor technology is called MotionSense. no need to touch the faucet with dirty or wet hands. I also just found out that they close on weekends and would not have phone support. Very deceptive. $625.00 msrp. To follow up with my predicament above. Good luck. 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I really like the facet but it turning on randomly is an obvious show stopper. If your faucet can be controlled through voice activation, see U By Moen Smart Faucet-Voice Activated. Kohler model "Sensate" come in Chrome $712, SS $854 and Bronze $900. Thanks Moen! HELPFUL Tools Commercial … Moen needs to eat the bill if I have to have it replaced yet again. 3. To date no issues. Yes I have the same problem. So, go with your gut instinct! Very frustrated as I now have to pay a plumber to uninstall and install a new one. I’ve tried replacing batteries etc. They need to have a warning on their box that reflective surfaces and overhead lighting could affect the operation of the faucet ... not they would ever do that! they are willing to possibly send replacements IF they determine there is failure. However, Moen faucets have some problems. Moen 5923EWSRS Align Motionsense … (1157) APPASO Touchless Kitchen Faucet with Pull Down Sprayer, Mo… (880) Simply place your hands, a dish or a glass below the spout to start the flow of water. Moen’s MotionSense™ technology responds the instant you need it, delivering exceptional, hands-free convenience in the kitchen. Large selection of Moen Brantford with Motionsense at everyday low prices. Then out of the clear blue the water came on when the handle was in the shut off position. Has been working great for 5 years now. Problem with the unit is that you can only get water from the faucet if it is powered up, so I have to unplug the unit whenever I leave the house or go to bed so it doesn't turn on. We found a workaround. We just installed it and are having the same issue. I will keep people posted on what happens, but Ill give them credit for solid customer service so far. Moen's help line is closed today, but I plan to share my fix with them first thing Monday morning. Condition is "New". Moen offers a variety of bathroom and kitchen faucets, bathroom showering products and decorative accessories. I tried to contact Moen customer service but they don’t work on the weekends. This faucet has been installed with the latest two sensor technology which allows the faucet to run with just a simple hand movement. Moen offers a variety of bathroom and kitchen faucets, bathroom showering products and decorative accessories. We checked that the filters weren't plugged, replaced the batteries,etc, etc, At times the faucet wouldn't turn on at all, neither by turning it on manually nor with the motion sensors. Puis le robinet se remet en marche. That's because MotionSense activates flow based on simple hand movements. Bottom line. You are so right about it not being very good... especially for the price. Update on mine - They did send out a replacement for the whole upper arm the next day. I contacted Moen and they were very good about sending out replacement parts. I had the Kohler Touchless installed and have not had any issues. $29.99 +$14.16 shipping. So what did the plumber do to fix the faucet. That email reply was Tuesday and I emailed twice letting them know there is still and issue and still no reply. In the Moen adapter there is a batter/adapter splitter that uses batteries if you lose power. We checked that the filters weren't plugged, replaced the batteries,etc, etc, At times the faucet wouldn't turn on at all, neither by turning it on manually nor with the motion sensors. The new faucet has been installed for less than 3 weeks. Each time a part came it didn't rectify the problem and after calling Moen they would send out another part. Maybe mine is a different model? Water in motionsense kitchen faucets is activated by hand movement but there is a small handle for temperature control. The high-arc gooseneck design gives it an elegant look, giving any kitchen a boost in appearance. Success!! When I plugged the battery power plug in, water come rushing out for 1 second then it stopped and that's it. After the usual barrage of questions, the female rep told me she is sending me a whole new faucet. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath safety products, garbage disposals and kitchen sinks for residential and commercial applications each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Wave again to turn it off. Too bad because it was nice when it worked properly, but way too big of a headache when it didn't. About that time the handles stopped shutting off the water so the plumber fixed those. I don't want to keep replacing faucet every year for life. Keep Clean: Hands-free means your faucet needs less cleaning and helps you control the spread of … Also it can be used either manual or touch-less. Ask yourself this question, are you willing to roll the dice on a company that has waited weeks while you are without a bathroom to then tell you a completely different story about how they will not honor their warranty? Very frustrating as Moen won’t help due to me not being original owner. Still frustrated!! You can buy adapters on Amazon for $15 or so ... not sure why anyone would want to use batteries unless they don't have power under the sink. We replaced the faucet on the tub (at our cost) plus the cost to remove and replace using our plumber. Touchless kitchen faucets with MotionSense feature touchless activation, allowing you to easily turn water on and off with the wave of a hand. I only wish I read the reviews before buying the first time. What will Moen do? Moen is all special order but if you don't mind that, then no big deal. In that time they have led the kitchen and bathroom fixture industry in Innovation and Design. My faucet worked for close to a year and then the same things started happening that you experienced. Happened several more times and he came out and dealt with it. Pricey but when you pick it up and take a good look it is hefty. MotionSense faucet technology was first developed by Moen. You can disable that sensor easily, no tape needed. With sensors that deliver water only when you need it, MotionSense is designed to minimize waste. Same thing happened to me. Eventually they sent us an entire new faucet with all new parts. We moved in 5 months ago and within the first month we started having issues with our faucet. Cheers. Not a high quality. Bathroom. I bought an AC adapter and do NOT use batteries so there is not an issue with the unit not receiving power with a bad battery box/solder joint - the unit gets power all the time. My valve now works both manually and automatically following this repair. Did not show up until I had changed out the batteries a few times. Let us help you find a solution to the problem you're having. With only one single control, you can adjust the flow of the water as well as the mixture of cold and hot water. Shipped with USPS Priority Mail. They are authorized to send replacements, but after spending thousands of dollars ripping out stuff to get to the bottom of leaks and paying a plumber many times to repair their poorly manufactured product, WHY WOULD I PUT THAT STUFF BACK IN MY HOME? Account Overview; Update Account; Login; Trade Program; Orders & Returns; Help; SEARCH. I might lose power once every three years, so didn't feel the batter pack/splitter was necessary. 6. Moen, you owe us! Yes. Our Moen faucets have lifetime warranty and a simple phone call gets the the necessary parts. Please save yourself the headache and DONT BUY THIS FAICET. 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