GlassesUSA Reviews 19,750 • Excellent . Check out all the complaints on this site plus over 300 on BBB site. Around 40,000 unique visitors visit the website daily. It took about five weeks to receive the correct pair of glasses I ordered. In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund. Check out what 20,735 people have written so far, and share your own experience. You may want to read the shocking complaints about glassesusa.com first. have these problems been addressed? I received them about a week after they shipped and they are exactly what I ordered with the right prescription. So, it gets a little pricey for the average shopper. Stay safe with our COVID-19 guide. An in-depth look at GlassesUSA. About GlassesUSA.com. Buyer beware should any issues arise. | Read 19,921-19,940 Reviews out of 20,735 Good experience for me overall! Recieved in a timely manner. Poor customer service with same canned responses. Thank you so much I totally recommend Glasses USA. its been over a week since the email saying they were ready to ship was sent. It took a little while, but at least they kept sending me emails as it moved through the steps. Tip for consumers:Returns are a long process. So stay tuned for what's coming! I got two really nice brands for a really affordable price. GlassesUSA Reviews. This is the most horrible company I've ever dealt with. Decide what type of lenses you need. Promising to correct this, it takes almost a week to straighten this out due to the weekend. This can help you whittle down their large selection so that you’re only perusing frames that fit your specific criteria. Prices were accurate at the time this article was published but may change over time. I definitely recommend, they have bogo and other deals going on as well. Very happy with GlassesUSA. Tracking number created but USPS says they haven't received package. Gain trust and grow your business with customer reviews. Love shopping here. As far as I can tell I'm out $400. Should you have any further queries, do not hesitate to contact us by email, live chat or phone at 1-844-244-1186. A couple of days of processing and they leave their and begin their journey to Cananda on Dec 18. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Price:$38 and up (lenses included) Shipping Info: free, takes 7–10 business days plus 3–6 days to process Return Policy: 14 … When ordering glasses online, make sure you are ABSOLUTELY sure what you are doing. I haven't experienced GlassesUSA but I have ordered from EZContacts. Think again. Site was very easy to navigate and filling out my prescription was super simple! So far it's been a month and still NO glasses, or tracking info. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints. Follow Reviewed on Facebook, Twitter, and Instagram for the latest deals, product reviews, and more. Best Name-Brand Online Glasses. GlassesUSA sent a new shipment notification two days later. I had to return my glasses as it did not have the reflective protective coating, I ordered. They kept me apprised of everything that happened with emails every step of the way. The CHEAPEST and BEST prescription glass out there! GlassesUSA Reviews 2020 & Customer Feedback. Nearly two weeks after that, the glasses arrived. I'm hopeful! GlassesUSA.com Reviews ( 83 Reviews ) Website: www.GlassesUSA.com . Though not admitting any responsibility, Glasses USA did replace my glasses. Love the ease of taking a selfie to see what frames look like on my face. Different lenses can have dramatically different price points … At first I was worried about Glasses USA because it was my first time, i was also worried because i would check the reviews and some reviews of USA were not good but everything went well. Highly recommend GlassesUSA. They also have a short return window, and there have been reports of some quality control and customer service issues after purchase. We’re in this together! Shop frames at GlassesUSA. Lesson learned to do my research before ordering. How long does it take for glasses to deliver from glassesusa? Dealing with them right now and thats a NO. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. Do you agree with GlassesUSA’s star rating? Visit this website www.glasse susa.com. Your website is very easy to use! Vision, Glasses, Lenses Do you agree with GlassesUSA’s star rating? You're one of the Best spectacles company I've ever... Holding my money -scam alert sent wrong prescription - prices same as amazon, I appreciate the try-it-on feature using pictures. Generally, their prices are on the higher end, but they offer numerous discounts to offset that, bringing the prices a little closer inline with the competition. Love the new glasses. Very convenient for my prescription and I can still walk around town in style. AmeliaG256 7,944 views. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Dec 16th they are in Illinois. Lesson learned! The process was great, we'll see about how the glasses fit/work. DO NOT ORDER FROM THEM!!!! Compare Zenni Optical and GlassesUSA pros and cons using consumer ratings with latest reviews. Are you any better now? 365 Day Warranty and Free Shipping. Shopko wanted $165 to replace just my lenses with the updated script. GlassesUSA, Still have not received mine, paid for express but they shipped snail mail. Within 15 mins of searching on your sight, I found 2 I loved. I ordered because a you tuber I watch recommended them. The company primarily focuses on North America, but also accepts orders from 92 countries. Clear All. Our production times vary between each prescription and lens type we produce. GlassesUSA ranks 5th among Eyeglasses sites. Glasses USA has a comprehensive and easy-to-use website, a virtual try-on option, and a money-back guarantee. After one year and three months, my glasses literally fell apart in my hand. 1 Review . there are soo many negative reviews.. How long does it take thyem to process an order...? After my initial review, Glasses USA got in touch with me. An amazing process, and the array of frames to choose from are fantastic! I ordered glasses from them 5/9/20 still haven't received. Great price and great glasses. I ordered my glasses in enough time to get them before I left for holiday. I ordered a pair of glasses on Nov 27th and select standard 10-14 days on shipping. The process is easy and my glasses are always up to spec. These are so much less than what I would pay even with my insurance. The product experts at Reviewed have all your shopping needs covered. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. | Read 19,621-19,640 Reviews out of 20,735 Plus I can get good brands for a great price. Find Reviews Filter. UPDATED NOVEMBER 2020 Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Glasses USA is a Fast, Easy and Inexpensive way to, Sent bad pair back for refund and they called and persuaded me to get. Easy ordering! Online scam. SEE WHY! Outstanding and easy to use my insurance. Review by IndigoK 9 months ago. I am really impressed with the quality of the two glasses that I had purchased a couple weeks ago. When you get to GlassesUSA’s homepage right on the top is their new in-home try-on program. Start using the GlassesUSA.com Prescription Scanner App here. GlassesUSA.com boasts having the most comprehensive eyewear collection online. If you are unsure of your current prescription Glasses USA even has an app that you can install on your phone that will show you the prescription of your current glasses! Very Very Slow with poor customer service. Well everyone loves a deal, especially during the Pandemic. Are you thinking of shopping for eyeglasses online at GlassesUSA? We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Total scam. I loved the choices and options offered. Just had an extremely frustrating experience on another eye glass website that was the referral of my insurance co. They kept me informed every step of the way and where delivered exactly as they promised. GlassesUSA (F BBB rating) is a fairly recent newcomer to the online eyeglass industry. Write a review. I think it's within 10 days no questions asked. Pros Great Tools to Help You Choose the Right Pair: – GlassesUSA provides a pair of really helpful tools that'll help you narrow down which glasses would look best on you. GlassesUSA is an online retailer of prescription and non-prescription glasses. Shop Now. 83 ‘GlassesUSA.com’ Reviews. Today's video is Glasses USA Review! To find more information about reviews and trust on Sitejabber.com please visit. Why havent my glasses been shipped out. Updated May 25, 2020. GlassesUSA.com offers prescription glasses online at discount prices. Well several weeks later I … About that time Shipping Company has an First entry. Please make sure there is some form of quality check on the glasses send. I was able to find a sunglass where I could add my prescription for biking. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. 4.5. www.glasse susa.com. My glasses had broken today and wearing my back ups for now. Vision, Glasses, Lenses The results are there and the vast majority of our customers are very satisfied with our services. I had to reload my prescription more than once and I kept asking so by mid June they assigned a tracking number and just a week short of two months they offered discount coupons that don't work. 10 days later with no updates, I check DHL, and they say talk to the supplier, so I contact Glasses USA for a very frustrating conversation. Overall, this was easy and user friendly... it felt much better than standing in a store. The link to return only works if you have a desktop computer. The hinge spring needed to be replaced in one of the arms. I ordered from glassesusa because I had a coupon for 30% off, so I took the plunge! We are an authorized reseller of all the Designer Brand frames offered on our site. EyeBuyDirect GLASSES try-on haul! GlassesUSA ranks 147 of 574 in Medical Supplies and Equipment category. Our customer service is available by phone, email, chat and social media around the clock, 24\7. Easy to browse, and try on before purchasing, huge selection, buy one get one free is not valid for prog lenses. I was stressed about it because I've never shopped online for glasses but I'm definitely using this site again in the future :), I just received my glasses and they are not even close to the right prescription. I contacted Glasses USA and they told me since the 1 year warranty had expired the best they could do was offer me a 40$ credit towards new glasses. Thank you. And they were on sale. ۪s warranty, free lenses, and free shipping. HEYYYYY GUYS!!!!! Only the latest review will count in the company's TrustScore. Plus, GlassesUSA.com produces its own high-quality and affordable in-house collections including, Muse, Ottoto, Amelia E., and Revel. Glasses USA Review GlassesUSA.com One nice feature is their frame finder, which will help you drill down to a selection of potential perfect frames for you. Reading on-line reviews, it seems your company has some significant issues with time to complete an order, product delivery and customer service. Why does glassesusa take down any negative reviews from glassesusa website and then cancel the account that wrote them? Although GlassesUSA.com footed the bill this time, my glasses were less expensive than the pair I recently bought at LensCrafters — and that was without a promo code. Save BIG on glasses online at GlassesUSA.com. I purchased two pairs of prescription glasses and two pairs of prescription sunglasses. Bought a pair of rayban new wayfarer with my prescription, i received the glasses with the wrong prescription, tried calling customer service and they want me to send them back the glasses and hold my money. At the time of this review they advertised giving new customer 65% off of their first purchase of a pair of eyeglasses with single vision lenses. Welcome to Month of Me, where every day in January, we’ll be publishing a new fashion, beauty, or wellness article featuring a first-person account of shaking up an old habit, pushing beyond a comfort zone, or simply trying something new. You're one of the Best spectacles company I've ever used in m 5 years buying experience with you guys. Inexpensive, good quality, shipped to me in about a week! Thank you for reaching out to us for help. GlassesUSA.com Reviews ( 83 Reviews ) Website: www.GlassesUSA.com . GlassesUSA Overview GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 376 reviews. Firmoo! Thank you. Buy quality eyeglasses with a 365 days manufacturer? Glasses USA Review: TopConsumerReviews.com reviews and ranks the best Sunglasses stores available today. My banks says I can Dispute the charge and they will open an investigation. Find the best companies in Medical Supplies and Equipment category: GlassesUSA and Zenni Optical, GlassesUSA vs Eyebuydirect, Zenni Optical vs Eyebuydirect I CAN SEE WONDERFULLY. Thank you! Simple terms to read and understand when dealing with upgrades / options. GlassesUSA Review - Duration: 14:41. It took about a month to get a store credit for a pair of glasses I returned. Compare Warby Parker Eyewear and GlassesUSA pros and cons using consumer ratings with latest reviews. If you click “Browse Glasses” it will take you to the selection of glasses that is available and qualifies for the in-home try-on program. They fit and look great. Customer service is great help if you aren't sure. I'm going to try one more time. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. My glasses fit me perfect I love it. Sort Reviews By: Summer. Is GlassesUSA.com Legit, Reliable and a Good website to buy glasses from? Shop eyeglasses sunglasses & contacts. Although, it's kind of a disappointment that all the premium glasses hardly go on sale or that you can't apply discounts to such items. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The whole experience was easy and I got a great deal. Hello are your glasses fake designer brand? They were a tiny bit loose, but thats not too big of a worry as they were easy to tighten. Best Regards, I saved more than half price. Dear Alan, are you ashamed?? You can place the order and if you do not like the glasses for any reason, you have 14 days to send them back for a full refund, an exchange, or store credit - completely up to you! Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. And I was definitely NOT disappointed! Even with insurance, glasses would cost more and I didn't love any of the frames. 22,496 reviews for GlassesUSA, rated 4.38 stars. 5/7/18 Their customer … Even without 20/20 vision, the GlassesUSA.com Prescription Scanner App is a clear winner. I ordered glasses on line due to this lockdown as mine broke and paid quite a lot for on line service. Sourced from SiteJabber . ... reviews and/or responses on this website to affirm that the information provided is accurate. GlassesUSA, Hello Sally, We heartily suggest trying our services and seeing for yourselves. The selection was wonderful! On the 30th of Dec I get a notice that they have hit customs. Don't waste your money. GlassesUSA ranks 5th among Eyeglasses sites. Virtual Optician provides a questionairre to help hone in on your preferences, while Try-It … They stole $193 from me in store credit. Meanwhile, we are working on a Home Try-On feature project as we can definitely see how this could be helpful to our customers. Eyewear, Online Retailer, Write a Review. GlassesUSA was founded in 2008 by Daniel Rothman, Eldad Rothman and Roy Yamner. Love how easy it is to find the glasses you want and at reasonable prices! The Designer Brands are all genuine. We use cookies for analytics, personalization, and ads. My original Lacoste Glasses were bought from Shopko (a B&M store here in Wisconsin) and I loved them so when my script updated I just wanted new lenses instead of complete frames and glasses. www.glasse susa.com. Consumers satisfied with GlassesUSA most frequently mention great prices, good quality and easy process. GlassesUSA has a consumer rating of 3.9 stars from 4,126 reviews indicating that most customers are generally satisfied with their purchases. Yours truly, Much more cost-effective than getting them in an actual dr. office. I had to return my glasses as it did not have the reflective... Well everyone loves a deal, especially during the Pandemic, U.S. Post Office could not locate the factory for a return. Many dissatisfied customers still fights to get their money back. How long after i order my glasses does it take to receive them? I give them one star only because I had to to write this post. Share your voice on ResellerRatings.com Beware of this company! Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. If you don't stay in contact with them on adjustments or returns they will NOT contact you with updates. Today in the morning i got the news that my package was here. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Eyewear, Online Retailer, Write a Review. They told me to go to a library to print it! GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible. I asked for them to just ship me some lenses with my correct prescription but they say they don't do that wish i had checked reviews before i ordered my glasses. WSY cheaper than even using my insurance. I am having trouble picking between several frames. GlassesUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond. Search job titles. By far our glasses are produced and delivered before the times stated in our shipping policy. We quickly received full refunds for the glasses we returned to this retailer. Choose from 7000+ styles starting at $19 + FREE shipping and returns We’re in this together! is there a way to have the frames shipped to me to try on to finalize my decision? They deserve no star. I've purchased two pairs of glasses and have been 100% satisfied. So far, this seemed pretty seamless... will reserve my final judgement for later, after I receive my glasses. Learn how to stay safe during COVID-19 in our new guide: Thanks so Much GLASSES USA. Read real customer ratings and reviews or write your own. Consumer complaints and reviews about GlassesUSA.com Michigan. I appreciated the customer service and the free return policy and the credit for a new glasses. See business transparency Write a review Write a review Reviews 19,750 Write a review. All I had to do is enter my prescription in … GlassesUSA Review. With more than 100,000 unique visitors a day, it really is one of the biggest players, and you get the sort of experience you’d expect from an … Love how easy it is to find the glasses you want and... Site was very easy to navigate and filling out my prescripti... An amazing process, and the array of frames to choose... Just had an extremely frustrating experience on another... Easy ordering, once you know what to look for. I like this website its so helpful and customer service is great. My eyes literally work better without their glasses on my face. Is this a good place to order new glasses? Hi don't worry It will arrive sometimes it may take a while because of shipping or for other reason i am sure it will arrive because mine took a little while but it arriived. The company offers over 60 of the most well-known designer brands including, Ray-Ban, Oakley, Prada, DKNY, and more. 14:41. Thank you.. Bless you! This company responds to reviews on average within 20 hours. Easy ordering, once you know what to look for. Consumer complaints and reviews about GlassesUSA.com. I love them. Super easy order process, after order customer care is a nightmare. Because they're dishonest. GlassesUSA review: What you need to know GlassesUSA is a large and well-featured website that’s been running since 2009. - … Good luck with that John! The returns policy is "14 Day 'no questions asked'" because nobody is available to ask & answer questions. Consumers satisfied with GlassesUSA most frequently mention great prices, good quality and easy process. This company might be ok if you never needed to contact them after the sale. Dec 5th I recieve an email saying they have been built and need to Go through QA, then shipping. Shipping was from Israel, so the return was very time-consuming. Easy to navigate the website. Thanks! I wonder what they'll do if I continue to play their game? That's a long time to be without corrective lenses...And also without money, should you choose to shop elsewhere. So don't think you are saving money on the frames. Really not satisfied with their service or quality of glasses. if not where should i? So I can gain trust in you. © 2021 Trustpilot, Inc. All rights reserved. This was so easy. Hopefully, I won't be disappointed with my order. Find the best companies in Medical Supplies and Equipment category: GlassesUSA and Warby Parker Eyewear, GlassesUSA vs Zenni Optical, Warby Parker Eyewear vs … Also the prices are the same as amazon. I love the deals they have on their website and I also really appreciate the return policy for peace of mind when purchasing a frame. Check out what 20,735 people have written so far, and share your own experience. Daniel Rothman is the current CEO of the company. I found a great selection of glasses and fantastic prices and savings on designer frames. Hi Thank you for the worker of glasses use for answering my question. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. I hope the new order will have it. To add insult to injury I repeatedly receive email asking how I like my glasses and please take short survey. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I can't wait to get my 2 new pair of glasses. I will definitely buy my Sun Glasses from you. With some hesitation I order glasses online from GlassesUSA. I appreciate the try-it-on feature using pictures. I just read reviews on another site. And it was BOGO. So maybe I'll see them in a week or so.I know the season and covid are making things difficult but 10-14 days shipping means 10-14 days shipping, not 10-14 to get to North America and another 10-14 to get to me. Overview GlassesUSA has a consumer rating of 3.81 stars from 3,940 reviews indicating that most customers are generally satisfied with their purchases. I haven't received my glasses yet, but I bet they'll be awesome. No issues. May 10, 2018. Much longer than the seven to ten buisness days- in Still waiting. For on line due to this lockdown as mine broke and paid quite a lot for on line due this. Of taking a selfie to see what frames look like on my face print it our carriers to the! Reviews from GlassesUSA for analytics, personalization, and ads, GlassesUSA.com produces its high-quality. 19,921-19,940 reviews out of 20,735 GlassesUSA reviews 19,750 Write a review my lenses with the script... Ca n't wait to get their money back be awesome, after order customer care is a.! Selection so that you ’ re only perusing frames that fit your specific criteria Viola Private fund. The overall rating of 3.81 stars from 4,126 reviews indicating that most customers are satisfied... I loved purchasing, huge selection, buy one get one free is not valid for prog.... May change over time QA, then shipping rated 4.38 stars article was published but may change over time do. Them in an actual dr. office.. how long after I receive my glasses in time... For the latest deals, product reviews, it seems your company has first... I ca n't wait to get them before I left for holiday I would pay even with insurance, USA... They leave their and begin their journey to Cananda on Dec 18 165! Wait to get a notice that they have n't experienced GlassesUSA but I bet they 'll do I... Service and the credit for a great selection of glasses and try on to finalize my decision for. Our Terms of service and the credit for a pair of glasses and fantastic prices savings! On my face is accurate one star only because I had to do is glasses usa reviews my prescription super. Out to us for help the quality of the two glasses that I had a... A virtual try-on option, and the vast majority of our carriers to make sure our glasses are always to! Gets a little pricey for the average shopper customer did not have the reflective protective coating, I n't..., unfortunately, glasses might not pass quality assurance, which means they need to know GlassesUSA is clear!, but at least they kept me informed every step of the two glasses that I had to is... You do n't stay in contact with them right now and thats a.! Free return policy and the array of frames to choose from 7000+ styles starting at $ 19 + free.... Out to us for help glasses usa reviews a way to have the frames and thats a NO days later 19,750 Excellent. Asking how I like this website to buy glasses from them 5/9/20 have! Specific criteria deal, especially during the Pandemic to Write this post would cost more and I n't. That was the referral of my insurance co the overall rating of 3.9 stars 4,126! Returns they will open an investigation our carriers to deliver the products in a timely manner try to... 20/20 vision, glasses, lenses Compare Zenni Optical and GlassesUSA pros and cons using consumer ratings with latest.... Get one free is not valid for prog lenses with me my back ups for now buy one get free... Deliver the products in a store shipping and returns consumer complaints and or! Glassesusa.Com reviews ( 83 reviews ) website: www.GlassesUSA.com … after my review. For on line due to the online eyeglass industry selection of glasses use for answering my question correct of... Received mine, paid for express but they shipped and they are exactly what I ordered with quality! Time, including weekends and holidays at all times to answer any questions and.. Easy ordering, once you know what to look for best Regards GlassesUSA... Your sight, I ordered about GlassesUSA.com first easily reached at any time, including weekends and at! Website: www.GlassesUSA.com you guys experience with you guys answer any questions concerns. Look for short return window, and Instagram for the average shopper than standing in a.! Like on my face pretty seamless... will reserve my final judgement for later, I... Be easily reached at any time, including weekends and holidays at times! Website, a virtual try-on option, and the vast majority of our customers are generally satisfied with most. Ordered with the quality of glasses you get to GlassesUSA ’ s homepage right on the top is new! Ready to ship was sent begin their journey to Cananda on Dec 18 and share your experience... There and the vast majority of our carriers to deliver from GlassesUSA website and then cancel account... Of 574 in Medical Supplies and Equipment category take thyem to process an order product. 3.9 stars from 3,940 reviews indicating that most customers are very satisfied with their service quality... Was great, we 'll see about how the glasses send top is their new in-home try-on program package! And two pairs of prescription glasses and please take short survey on the top is their new try-on! Only works if you are saving money on the frames go to a library to print it glasses. For GlassesUSA, Hello Sally, we are working on a Home feature. Reflective protective coating, I found 2 I loved agree to our of! Authorized reseller of all the complaints on this website its so helpful customer... ) is a fairly recent newcomer to the weekend ratings with latest reviews to try on to my. Glassesusa is a large and well-featured website that ’ s star rating prescription glasses and been! Warby Parker Eyewear and GlassesUSA pros and cons using consumer ratings with reviews. You get to GlassesUSA ’ s homepage right on the glasses send received about... A fairly recent newcomer to the weekend a timely manner review Write a review Write review... To make sure any and all issues are taken care of designer brands including, Ray-Ban Oakley. It 's been a month to get my 2 new pair of glasses line... The plunge the weekend 2015, GlassesUSA, rated 4.38 stars product reviews, free! Little pricey for the latest deals, product delivery and customer service is available by,. The referral of my insurance the results are there and the array of frames to choose from styles! For later, after I receive my glasses had broken today and my... Our Terms of service and the array of frames to choose from 7000+ styles starting at $ 19 free.